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Frequently Asked Questions

Frequently Asked Questions

Get your questions answered here!


Reservations and Payments

To make a reservation, you don't have to create a membership. To make a reservation, click the Book Now button located on the corresponding activity page to make a quick reservation with your information and credit card information. Follow the steps during the reservation to complete your reservation. Your pickup time and location will be emailed to you shortly after once the reservation has been completely processed.
Once your payment has been processed, you will get a confirmation email that confirms the transaction. If you think you may have entered your email address by mistake and you haven't received an email within 72 hours, please contact us.

Activity Participation

If your children are above the age of 10 they can participate in all activities, however, if they are under the age of 18, they will need to be accompanied by an adult. Depending on the judgement of our staff, we may decide that the child may not be suitable to participate in some tours. Please understand that this is to ensure safety. If this is decided on the day of the activity, they can either choose to snorkel or change the activity to another activity. Please note that we cannot issue refunds in this case. We place these restrictions in order to ensure safety.

Yes. You can choose your own means of transportation when you make your reservation by selecting "I will provide my own transportation."
We have prescribed scuba masks that you can use!
We provide multiple shuttle times to make sure that you don't wait around for your activity to start.
You can still enjoy scubadiving and snorkeling if you do not know how to swim. Our instructors will give you proper guidance so that you can participate. Please read on our restrictions on scubadiving prior to making a reservation.
The activity takes place in Ala Moana (Kewalo Basin). All of our tours and activities are located here.

Other Questions

The pickup time and location is processed once you have completed payment of your reservation. We ask that you arrive to the location 5 minutes prior to the pick up time. You can check the nearest pickup location based on your hotel.
If you miss our transportation, you will unfortunately be asked to get to our tour location by your own means in order for us to proceed with our schedule. Please go to Slip F-R, 1025 Ala Moana Blvd, Honolulu, HI 96814 (Kewalo Basin) to check-in by the appropriate time. We cannot issue refunds if you miss your transportation and do not go to our tour site.